GALAX MARKET SL (“we”, “our”, or “the Company”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or communicate with us.
Company Information: GALAX MARKET SL Carretera de Embalse de Navalmedio, km. 1,9 Cercedilla (Madrid), Spain Email: info@galaxmarket.com
1. Information We Collect
We may collect personal and non‑personal information in the following ways:
1.1. Information You Provide Directly
This includes data you voluntarily submit when:
- Filling out contact forms
- Creating an account
- Making a purchase
- Subscribing to newsletters
- Requesting customer support
Examples of personal data:
- Name and surname
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third‑party providers)
- Any other information you choose to provide
1.2. Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and tracking technologies
- Referring URLs
1.3. Information from Third Parties
We may receive information from:
- Payment processors
- Advertising platforms
- Analytics providers
- Social media networks (if you interact with our content)
2. How We Use Your Information
We use your data for the following purposes:
- To provide and maintain our services
- To process orders and payments
- To respond to inquiries and provide customer support
- To send administrative notifications (order updates, account alerts, etc.)
- To send marketing communications (only with your consent)
- To improve website performance and user experience
- To comply with legal obligations
We never sell your personal data.
3. Legal Basis for Processing (GDPR Compliance)
As a company operating in the European Union, we process your data under the following legal bases:
- Contractual necessity – to provide services you request
- Legitimate interest – to improve our services and prevent fraud
- Consent – for marketing communications and cookies
- Legal obligation – to comply with tax, accounting, or regulatory requirements
4. Cookies and Tracking Technologies
Our website uses cookies to:
- Enable essential website functionality
- Analyze traffic and usage patterns
- Personalize content
- Improve performance
You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
5. How We Share Your Information
We may share your data with trusted third parties, including:
- Payment processors
- Shipping and logistics partners
- IT and hosting providers
- Analytics and marketing platforms
- Legal or regulatory authorities (when required)
All third‑party partners are required to comply with GDPR and maintain appropriate security measures.
We do not sell or rent your personal information.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Legal and tax obligations
- Customer service needs
- Warranty or dispute resolution
When data is no longer required, it will be securely deleted or anonymized.
7. Data Security
We implement technical and organizational measures to protect your data, including:
- Encrypted connections (HTTPS/SSL)
- Secure servers and firewalls
- Access control and authentication
- Regular security audits
While we strive to protect your information, no method of transmission over the internet is 100% secure.
8. Your Rights Under GDPR
As a user located in the European Union, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- File a complaint with a supervisory authority
To exercise your rights, contact us at info@galaxmarket.com.
9. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Secure and GDPR‑compliant service providers
10. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third‑party sites. We encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us to request deletion.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes implies acceptance of the updated policy.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
GALAX MARKET SL Carretera de Embalse de Navalmedio, km. 1,9 Cercedilla (Madrid), Spain Email: info@galaxmarket.com